Do Persuasive Technologies Persuade? – A Review of Empirical Studies

Hamari, J., Koivisto, J., & Pakkanen, T. (2014). Do Persuasive Technologies Persuade? – A Review of Empirical Studies. In: Spagnolli, A. et al. (Eds.), Persuasive Technology, LNCS 8462, pp. 118-136. Springer International Publishing, Switzerland.  http://dx.doi.org/10.1007/978-3-319-07127-5_11 image

Gamification has become increasingly popular (Figure) and it is starting to establish itself as an independent vein of literature. However, gamification bears many similarities with other (somewhat scattered) conceptual developments. Perhaps the most analogous conceptual development is persuasive technology which, similarly to gamification, refers to technology being used to influence people’s psychological states and behavior. The differences are subtle; on the conceptual level, persuasive technology focuses more on social and communicative persuasion and attitude change (Fogg, 2002), whereas gamification centers more around invoking users’ (intrinsic) motivations (through gameful experiences and affordances – Huotari & Hamari, 2012). These similarities imply that research regarding the parallel developments most likely hold interesting findings also from the perspective of gamification. Continue reading

Demographic differences in perceived benefits from gamification

Everyone knows the blueprint of a common gamification attempt: badges, points and leaderboards for everyone (slightly exaggerating). Supposedly, a common belief is that there is a one-size-fits-all-solution that works for everyone. Consequently and probably with somewhat unwarranted expectations, popular sources (Gartner 2011; IEEE 2014) enthusiastically predict that organizations will increasingly adopt and implement gamification despite a lack of consistent body of empirical research studying the effects of gamification (see Hamari et al. 2014 for a literature reviews). Without knowledge of how different people react and perceive gamification, customizing, tailoring and targeting gamification solutions to different segments is difficult.

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Does gamification work? – A look into research

Hamari, J., Koivisto, J., and Sarsa, H. (2014). Does Gamification Work? – A Literature Review of Empirical Studies on gamification. In proceedings of the 47th Hawaii International Conference on System Sciences, Hawaii, USA, January 6-9, 2014. image

Understanding gamification and its effectiveness beyond anecdotal evidence and hype is evidently a pertinent practical issue as well as, increasingly, a scholarly pursuit. Regardless of the increasing amount of both industry chatter and scholarly articles, there still is a dearth of coherent understanding whether gamification works and under which circumstances. To address this gap, we reviewed empirical studies on gamification. Continue reading